Retride Refund Policy: Window, Returns and Refund Timing
Retride orders placed through this site can be refunded within 60 days of the purchase date. Call +1 (302) 200-3480 with your order ID, then return the bottles by tracked shipping, at your cost, to 419 Park Avenue South, Floor 7, New York, NY 10016. The refund is issued 3–5 business days after credit and takes 5–10 days to show.
Retride refund policy at a glance
Five facts first. The formal terms follow.
This policy covers Retride orders placed through getretride.com and processed by BuyGoods. It is effective from October 11, 2026. The numbered sections below set out each term.
We wrote it in short, numbered clauses so you can point to a clause on the phone. If anything here differs from what the live checkout shows on your purchase date, the live checkout wins.
- Window
- 60 daysfrom the purchase date
- Use first
- 30 daysasked for on the sales page
- Request by
- Phone+1 (302) 200-3480
- Return shipping
- Buyer paystracked service
- Refund
- 3–5 + 5–10 daysafter credit, then on the card
1. Scope of the Retride refund policy
Which orders this policy covers, and which it does not.
1.1 This policy applies to Retride orders placed through the checkout linked from getretride.com. That checkout is processed by BuyGoods.
1.2 This site is run by Getretride, a U.S. stocking partner for Retride. Getretride is not the manufacturer.
1.3 Orders placed with other sellers, including marketplaces, stores and social media shops, are not covered. Those sellers set their own rules.
1.4 Where the live checkout or the order desk states different terms on the day of purchase, those live terms apply. Read them before you pay.
2. The Retride refund window and the 30-day use ask
Sixty days, counted from checkout, for every pack.
2.1 You may request a refund within 60 days of the purchase date.
2.2 The window starts on the purchase date, not the delivery date. Transit time counts toward the 60 days.
2.3 The sales page asks buyers to use the capsules for at least 30 days before deciding. Ask the order desk how this applies to your order.
2.4 The window is the same for the 2, 3 and 6-bottle packs. A larger pack does not extend it.
2.5 The request is made by calling +1 (302) 200-3480 on or before day 60. Call early to leave time for the return.
Supply from the label: 60 capsules, 30 servings a bottle.
| Pack | Supply at 2 capsules a day | Refund window |
|---|---|---|
| 2 bottles | 60 days | 60 days from purchase |
| 3 bottles | 90 days | 60 days from purchase |
| 6 bottles | 180 days | 60 days from purchase |
2.6 The Retride price page shows how much of each pack fits inside the 60 days.
Ready to try Retride?
Best value$49 a bottle · $294 for 6 $1,074
3. How to request a Retride refund
Five steps, starting with one phone call.
- 1
Gather your order details
Find the order email. Note the order ID, the name on the order and the email used at checkout.
- 2
Call the order desk
Call +1 (302) 200-3480 within 60 days of the purchase date and ask for a refund under this policy.
- 3
Confirm the return details
The desk confirms the return address, normally 419 Park Avenue South, Floor 7, New York, NY 10016, and what to include.
- 4
Send the return with tracking
Pack the bottles with a note of your full name, email and order ID. Ship by a tracked service at your own cost.
- 5
Receive the refund
The refund is issued 3–5 business days after the returns desk credits the order, then takes 5–10 days to reach your card.
3.1 Refund requests are made by phone with the order ID. The website email cannot see orders and cannot process a refund.
3.2 You may also email the order desk at [email protected] to keep a written record of your request.
3.3 A plain-language walk-through, with a call script, is on the Retride guarantee page.
4. Retride returns: address, contents and shipping
What goes in the box, where it goes and who pays to send it.
4.1 Send returns to 419 Park Avenue South, Floor 7, New York, NY 10016, unless the order desk confirms a different address on your call.
4.2 Include a note with your full name, the email used at checkout and your order ID. Without these, the return may not be matched to your order.
4.3 The buyer pays return shipping. Use a tracked service and keep the receipt and tracking number until the refund posts.
4.4 Close each cap fully and pack the bottles so they cannot be crushed.
4.5 Send back all bottles from the order unless the desk says otherwise. Whether opened bottles are treated differently is not stated, so ask on the call.
5. What a Retride refund covers
The pack price comes back. Return postage does not.
What a Retride refund includes, from the published terms
| Item | Refunded? | Note |
|---|---|---|
| Pack price paid | Yes, under the policy | Returned to the card you paid with |
| Return shipping | No | Paid by the buyer |
| Original shipping charge | Not stated | Ask on the call |
| Restocking fee | Not stated | Ask on the call |
5.1 Refunds go back to the original payment method. The published terms do not describe refunds to a different card or as store credit.
5.2 Where a term is marked "not stated", the order desk's answer on your call applies. Write it down with the date and the name of the person you spoke with.
6. Retride refund timing
Counted in business days from the day the return is credited.
- Day 1
Return credited
The returns desk receives your parcel and credits it against your order ID.
- Day 5
Refund issued
The refund is issued within 3–5 business days of the credit.
- Day 10
Card processing
Your card issuer posts the refund. This takes 5–10 days.
- Day 15
Refund on statement
By our count, the refund should show within about 15 business days of the credit.
6.1 The refund is issued 3–5 business days after the returns desk credits the order.
6.2 Card issuers then take 5–10 days to show it. This part is outside the order desk's control.
6.3 Return transit time comes before the credit and is not counted above.
6.4 If both periods have passed and no refund shows, call +1 (302) 200-3480 with your order ID and the return tracking number.
Start your 60-day window today
Best value$49 a bottle · $294 for 6 $1,074
7. Damaged, opened or wrong Retride items
Report problems early, with photos and your order ID.
7.1 Check your parcel soon after delivery. The label says not to use the bottle if the safety seal is damaged or missing.
7.2 Take photos of the outer box, the bottle, the seal and the label before you throw any packing away.
7.3 Call +1 (302) 200-3480 with your order ID and describe the problem.
7.4 If the number of bottles does not match your pack, report it with your order ID and the pack name.
7.5 If you doubt a bottle is genuine, note the lot on the base and follow the Retride batch check before you call.
8. What the Retride refund policy does not cover
The limits of the policy, and three details to ask about.
- Covered: orders through this site's checkout, within 60 days of purchaseCovered
- Orders from marketplaces, stores or other websitesNot covered
- Requests made after day 60Not covered
- The cost of return shippingNot covered
- Opened bottles, original shipping and restocking feesAsk
8.1 These points follow the published terms. Where the live checkout says something different on the day you buy, the live terms apply.
8.2 Not sure where your order came from? The where to buy Retride page explains how to tell.
9. Chargebacks, changes and Retride contacts
Who to contact, and how changes to this policy work.
9.1 Please contact the order desk before you open a card dispute. A refund through the desk is usually the quicker route.
9.2 This policy may be updated. The date at the top of this page shows the latest revision. The terms in force on your purchase date apply to your order.
- Order support
- +1 (302) 200-3480 · [email protected]
- Returns address
- 419 Park Avenue South, Floor 7, New York, NY 10016
- Website email
- [email protected]; cannot see orders
- Hours
- Mon–Fri 9:00am–5:00pm ET
- Office
- 90 Broad Street, Suite 402, New York, NY 10004
Retride refund questions
What is the Retride refund policy?
Retride orders placed through this site carry a 60-day money-back window from the purchase date. You request a refund by calling +1 (302) 200-3480 with your order ID, then return the bottles by tracked shipping at your own cost.
How many days do I have to return Retride?
You have 60 days from the purchase date. The window does not start at delivery, and it is the same for every pack size.
Where do I send my Retride return?
Returns go to 419 Park Avenue South, Floor 7, New York, NY 10016, unless the order desk gives a different address on the call. Include your full name, email and order ID in the box.
Do I need to call before I send a Retride return?
Yes, call +1 (302) 200-3480 before you ship. The call logs your request against the order ID and confirms the address. A parcel with no call and no order ID is hard to match to an order.
When will I get my Retride refund?
The refund is issued 3–5 business days after the returns desk credits your order. Your card issuer then needs 5–10 days to post it.
Is shipping refunded on a Retride return?
Return shipping is paid by the buyer and is not refunded under the published terms. Whether the original shipping charge is refunded is not stated, so ask on the call.
Can a Retride order be cancelled before it ships?
Call +1 (302) 200-3480 as soon as you can with your order ID. A cancellation before dispatch may be possible, but the published terms do not promise it.
What if my Retride bottle seal is broken?
Do not use it. The label says not to use the bottle if the safety seal is damaged or missing. Take photos and call the order desk with your order ID.
Should I file a chargeback for Retride?
Try the order desk first. A refund through the desk is usually faster than a card dispute. If the desk does not respond, your card issuer can explain your options.
Ready to try Retride?
Order from the U.S. authorized merchant, keep your order email, and you are covered by the 60-day money-back guarantee. Questions first? Call +1 (302) 200-3480.
- Secure checkout
- 60-day money-back window
- Ships from the US
- Tracking by email
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