Contact Retride: Order Desk, Website Inbox, Hours and Addresses
For Retride orders, refunds and tracking, call the order desk at +1 (302) 200-3480 or email [email protected]. The website inbox, [email protected], answers site questions but cannot see orders. Listed hours are Mon–Fri 9:00am–5:00pm ET. Returns go to 419 Park Avenue South, Floor 7, New York, NY 10016. Have your order ID ready.
How do I contact Retride?
Order desk for orders you have placed. Website inbox for the website.
There are two Retride contacts, and they do different jobs. The order desk handles anything about an order you have placed. The website inbox handles questions about this site. Pick the right one first and you save a round of emails.
Order support (BuyGoods)
Call: +1 (302) 200-3480
Email: [email protected]
Orders, refunds, returns, tracking, address changes and cancellations.
Website inbox
Email: [email protected]
Questions about this website and corrections. It cannot see orders.
Returns: 419 Park Avenue South, Floor 7, New York, NY 10016
Office: 90 Broad Street, Suite 402, New York, NY 10004
Send a return only after the order desk has your request.
Listed hours: Mon–Fri 9:00am–5:00pm ET.
Which Retride contact should I use?
Seven common needs, and where each one goes.
Which Retride contact handles what
| You want to | Contact | Have ready |
|---|---|---|
| Ask for a refund | Order desk, +1 (302) 200-3480 | Order ID |
| Track a parcel | Order desk, or the tracking email | Order ID or tracking number |
| Change an address | Order desk, +1 (302) 200-3480, quickly | Order ID and the new address |
| Cancel an order | Order desk, +1 (302) 200-3480 | Order ID |
| Report a broken seal | Order support | Order ID, lot number, photos |
| Ask about a page on this site | [email protected] | The page link |
| Report an error on this site | [email protected] | The page link and what is wrong |
If in doubt, start with the order desk. Anything to do with money, a parcel or a bottle goes there. For refund rules, read the Retride refund policy before you call.
Who runs Retride support: this site, the checkout or the brand?
Three names, three jobs.
Three names appear around a Retride order, and each has its own job. Knowing who does what tells you where to send a question.
Who handles what for Retride
| Name | Role | Contact for |
|---|---|---|
| Getretride | Runs this website; a U.S. stocking partner for Retride, not the manufacturer | Site questions: [email protected] |
| BuyGoods | Runs the checkout, payments and the order desk | Tracking and refunds: +1 (302) 200-3480 |
| Instituto Experience | Named on the label: "Distributed for Instituto Experience" | No direct contact published |
We earn money when you order through the buttons on this site. That does not change the facts we publish, as our editorial standards explain.
Ready to try Retride?
Best value$49 a bottle · $294 for 6 $1,074
How to get a fast answer from Retride support
Four habits that cut most calls to a few minutes.
- 1
Open your order email
Have the order ID on screen before you dial or write.
- 2
Call in the listed hours
Mon–Fri 9:00am–5:00pm ET. That is Eastern Time, so check your own clock.
- 3
Say the order ID first
Then say what you need in one sentence: refund, tracking or a bottle problem.
- 4
Note the answer
Write down the date, the time and the name of the person who helped.
Retride office and returns addresses
One address for returns, one for the office.
Retride has two New York addresses on file, and they are not interchangeable. The office is for written business mail. The returns desk is the only address for parcels coming back.
- Returns address
- 419 Park Avenue South, Floor 7, New York, NY 10016
- Office
- 90 Broad Street, Suite 402, New York, NY 10004
- Order support
- +1 (302) 200-3480 · [email protected]
- Website inbox
- [email protected] (cannot see orders)
Retride customer service hours in your time zone
Eastern business hours, Monday to Friday.
The listed hours are Mon–Fri 9:00am–5:00pm ET, which is Eastern Time. Here is the same window in other US time zones.
Retride listed hours by US time zone
| Time zone | Opens | Closes | Days |
|---|---|---|---|
| Eastern (ET) | 9:00am | 5:00pm | Mon–Fri |
| Central (CT) | 8:00am | 4:00pm | Mon–Fri |
| Mountain (MT) | 7:00am | 3:00pm | Mon–Fri |
| Pacific (PT) | 6:00am | 2:00pm | Mon–Fri |
Weekend and holiday cover is not published. Emails sent on a weekend are read in the next working window. If your refund window ends on a weekend, call during the week before, not on the last day.
What to include when you contact Retride
Six things speed up an answer. One thing you should never send.
- Your order ID, from the order emailAlways
- The full name and email used at checkoutAlways
- The pack you bought: 2, 3 or 6 bottlesHelps
- The lot number and best-before from the bottle baseFor bottle issues
- Photos of the box, bottle and sealFor damage
- Your return tracking numberFor refunds
- Your full card numberNever send
Never email a full card number or a password. The order desk can find your order with the order ID, name and email. The Retride batch check page shows where the lot number is.
Start your 60-day window today
Best value$49 a bottle · $294 for 6 $1,074
What to write in a Retride support email
Facts first, question second, one email per order.
A short email with the facts up front gets the fastest answer. Copy this template and fill in the blanks:
Send order emails to [email protected]. Keep a copy, with the date, in the same folder as your order email.
Common Retride support problems and quick fixes
Most problems are solved in one step.
Retride support quick fixes
| Problem | Quick fix | If that fails |
|---|---|---|
| No order email | Search inbox and spam for the checkout name | Call +1 (302) 200-3480 |
| No tracking yet | Wait a day for the first scan | Call the order desk |
| Unexpected charge | Check the card line against your order email | Call with your order ID |
| Website inbox cannot help with an order | That is expected: it cannot see orders | Use the order desk |
| Refund not on the card yet | Allow 3–5 business days, then 5–10 days | Call with your return tracking |
Shipping questions are covered in more detail on the Retride shipping page, and the money-back steps on the guarantee page.
Who to contact about a side effect from Retride
Your doctor first, then the order desk.
If you feel unwell after taking Retride, stop taking it and contact your doctor or pharmacist first. Health questions go to a clinician, not to customer service.
Then tell the order desk, so the problem is linked to the batch. Give your order ID and the lot number from the base of the bottle.
You can also report a problem with a supplement to the FDA through MedWatch. For what is known about effects of BHB salts and keto diets, read Retride side effects.
How to spot fake Retride contact details
Check every number and email against this page.
Only use the contacts on this page. Copycat keto pill sites sometimes list their own numbers to take orders or card details. The real order desk is +1 (302) 200-3480 and [email protected].
Be careful with any contact who asks for your full card number by email, offers a refund for a fee, or calls you first about a "Retride account". The order desk does not need a password or a full card number to find an order.
Contact Retride: questions
How do I contact Retride customer service?
For orders, refunds and tracking, call the order desk at +1 (302) 200-3480 or email [email protected]. For questions about this website, email [email protected]. Only the order desk can see orders.
What is the Retride phone number?
Call order support on +1 (302) 200-3480. Have your order ID ready. It is the number to call for refunds under the 60-day window.
What is the Retride email address?
Order questions go to [email protected]. Website questions go to [email protected]. The website inbox cannot look up or change orders.
What are Retride customer service hours?
The listed hours are Mon–Fri 9:00am–5:00pm ET. That is 6:00am to 2:00pm on the West Coast. Emails sent outside those hours are read on the next working day.
Where is the Retride returns address?
Returns go to 419 Park Avenue South, Floor 7, New York, NY 10016. Call the order desk first so your return is logged against your order ID.
Can I send my Retride return to the office address?
No. The office at 90 Broad Street, Suite 402, New York, NY 10004 is not the returns desk. Send returns only to 419 Park Avenue South, Floor 7, New York, NY 10016, unless the order desk gives you another address.
How do I cancel a Retride order?
Call +1 (302) 200-3480 as soon as possible with your order ID. Cancellation before dispatch may be possible, but it is not promised in the published terms.
Who do I contact about a side effect from Retride?
Stop taking it and contact your doctor or pharmacist first. Then tell the order desk, with your order ID and the lot number from the bottle base.
Is Retride customer service the manufacturer?
No. Orders are handled by BuyGoods, and this site is run by Getretride, a U.S. stocking partner for Retride. The label says the product is distributed for Instituto Experience.
Ready to try Retride?
Order from the U.S. authorized merchant, keep your order email, and you are covered by the 60-day money-back guarantee. Questions first? Call +1 (302) 200-3480.
- Secure checkout
- 60-day money-back window
- Ships from the US
- Tracking by email
Keep reading
Guarantee
The 60-day window, the 30-days-of-use ask, a timeline, five claim steps and the returns address.
Read more →Refund policy
The formal refund terms: the 60-day window, how to request, the returns address, what is refunded and timing.
Read more →Shipping
Where Retride ships from, how tracking works, what is not published and who to call about a parcel.
Read more →